Responsibilities:

• Responsible for IT Operation Application support - Back office / front office - around 1600 users around AP
• Working closely with BT teams in order to facilitate applications enchancements implementations.
• Lead and develop application Geo support activities. There will be 4 key areas to be covered (Sales and Distribution, Global supply chain, Product Line management, Data)
• Manage helpdesk in order to respect SLA in the GEO in coordination with WW teams.
• Define and follow-up enhancement request with WW teams and define prioritization with other GEOs.
• Ensure proper implementation of new release linked with BT projects progresses.
• Assist various IT sites coordinators regarding applications support

Requirements:

• Degree in IT/Computer Engineering or equivalent
• Professional IT certification would be an added advantage
• Minimum 5 years in application enhancement and support with 3 years of supervisory experience
• Must have experience in Application implementation of SAP ECC, CRM, FICO
• Experience in project management would be an added advantage
• Strong people management skills