Job Title: TPS Engineer (Based in India)

Location: Bangalore

Purpose and Responsibilities:

1. Working with little or no supervision, is responsible for overall customer satisfaction for assigned region, product. Also acts as an interface between customer, factory, and account team.
2. Ensures the implementation of CEN's, BKM's, Safety Notices, and retrofits; and communicates performance/reliability issues.
3. Provides Alpha / Beta Site Support to Engineering. Specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house on an engineering tool.
4. Provides system support for engineering systems in reliability and/or applications lab. Provides engineering relief by working assigned projects in conjunction with vendors, customers and engineering owner.
5. Field Escalation Focal Point: Provides for a contact point within the factory for CE's, account teams, and/or customers to call upon. Resolves customer problems, complaints and issues utilizing appropriate internal and external resources. Act as crisis manager when necessary.
6. Makes presentations at the engineering and management level to customers on system upgrades, support plans, technical demonstrations.
7. Organizes and implements training seminars for customers and field service engineers on product upgrades, customer problems, concerns and possible solutions (Product Specialist Meetings).
8. Creates technical publications and reviews documents covering technical improvements.
9. Initiates and provides review of ECO's to ensure data supports fix and follow up with communications to the field.
10. Works with spares to help set initial stocking levels.
11. May perform other duties as assigned.

Min. Qualification: B. Engg - Electrical / Electronics with 3-5 yrs of experience.

Area experience: Engineering experience in Semiconductor, Electronics or related industry. Knowledge of factory automation networks is a plus. Prior knowledge of Applied Materials products and customer base is desirable.

Skills and abilities: Exceptional communication skills. Capability to quickly grasp Applied Materials Technology. Ability to travel 25%- 75% of the time.

Please send application to bhagyalakshmi_ambekar@amat.com

Only selected candidates shall be notified.