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About Company
Xcellink is a leading IT Outsourcing Company providing the following services:
- IT Helpdesk
- Call Centre, Data Centre Support
- IT Manpower & Placement for large corporations and multi-national companies.
At Xcellink, we are dedicated to find the right talent and focus on their drive to IT career ambitions. If you are one of those keen professionals wanting to place yourself in a large corporation or a multi-national company, here is an opportunity for you.
Job Description
Responsibilities: - Provide Remote Support, via phone/chat/desktop sharing.
- Support Scope includes but not limited to IT related issues: Network & Voice, Business Applications, Enterprise Applications, PC Hardware, Windows Operating Systems, Mobility, and User Access Management.
Requirements:
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
- At least 2 years experience in remote support for IT related issue + Technical Certificate MCP/ MCITP/ MCSE/ MCSA/ IBM Platform related certificates/ CCNA/ other Cisco Certificate/ Oracle or other database related certificates, or else At least 4 year experience in remote support for IT related issue + Degree in IT Management or related field.
- Excellent English Communication skills, verbal and written.
- 50 Full-Time position(s) available.
Responsibilities:- Ensure the team performance was achieved for GSD Agent, including floor support
(supporting GSD Agent on site).
Requirements:- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Preferably Senior Executives specializing in Technical & Helpdesk Support or equivalent.
- At least 5 year experience in remote support for IT
related issue.
- At least 1.5 year experience as Team
Leader.
- Technical Certificate is a must: MCP, MCITP, MCSE, MCSA,
IBM Platform related certificates, CCNA and other Cisco Certificate, Oracle or
other database related certificates.
- Experience or Certified in Green Belt, PMP will be a
plus.
- Excellent English Communication skills, verbal and written.
- 5 Full-Time position(s) available.
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